How are response and resolution times handled?

Every incident is classified by priority and matched to clearly quantified response and resolution targets in your SLA. Critical issues are prioritised above all else, and we report on every target monthly so accountability is visible, not implied.

What happens in a major incident?

Your SLA defines the deliverables we commit to, with service credits payable where agreed targets aren't met. We own the incident end-to-end — coordinating engineers, vendors and stakeholders — and report back with a clear post-incident summary.

A long-term IT partnership with quantifiable SLA outcomes

Fully managed IT support on a written SLA

Proactive monitoring, predictable per-user pricing and certified local engineers — a long-term partnership designed around quantifiable SLA deliverables that steadily lower your total cost of ownership.

Request a call back +27 31 003 2200

Why businesses choose this

Predictable per-user pricing

Transparent monthly billing designed to lower your total cost of ownership — no surprise invoices, no guesswork at budget time.

Quantifiable SLA deliverables

South African helpdesk with clearly defined, measurable response and resolution targets — reported on every month so you always know how we're tracking.

Proactive, not reactive

Continuous monitoring, automated patching, backups and security tuning catch issues early and keep small things from becoming big ones.

Strategic IT partnership

Quarterly business reviews and roadmap planning so your IT investment supports growth and the partnership keeps compounding value.

Options Include

Everything you need, nothing you don't

24/7 remote monitoring
Unlimited helpdesk
On-site support
Patch management
Endpoint security
Backup management
Vendor liaison
Quarterly reviews

Frequently asked

How are response and resolution times handled?: Every incident is classified by priority and matched to clearly quantified response and resolution targets in your SLA. Critical issues are prioritised above all else, and we report on every target monthly so accountability is visible, not implied.
What happens in a major incident?: Your SLA defines the deliverables we commit to, with service credits payable where agreed targets aren't met. We own the incident end-to-end — coordinating engineers, vendors and stakeholders — and report back with a clear post-incident summary.

Enquire about Managed IT & SLA Support

Tell us a little about your business and we'll come back within one business day with a tailored managed it & sla support proposal — no obligation.

Prefer to talk? Call +27 31 003 2200 or request a call back.