Warranty
Warranty
1. All goods supplied by the Supplier are
warranted free from defects for Return to Base 1 Year from the date of
invoice, unless otherwise stated. This warranty does not affect your
statutory rights as a consumer.
2 As stated above we provide
Return to base warranty which means, Customers are liable for the
shipping charges for returning of faulty goods. Shipping charges will
not be refunded.
3 We will not accept any item that has physical
damage. Physical damage is any damage that is not caused by any normal
wear and tear. If we receive an item that is physically damaged, it will
be returned to the buyer at their expense. Please understand that these
are policies established by the manufacturer and some of the
definitions below were taken directly from them:
4 If the goods
supplied to you are damaged on delivery, you should notify the Supplier
in writing via the Contact Us section of the website within 48 hours of
delivery.
5 If the goods supplied to you develop a defect while
under warranty or you have any other complaint about the goods, you
should notify the Supplier(Marveltec) in writing via the Contact Us
section of the website, as soon as possible, but in any event within 3
days of the date you discovered or ought to have discovered the damage,
defect or complaint. Failure to do so will mean that the said defect
occurred at the time when it is reported to us.
6 All
Promotional items (free goods e.g. mouse/mouse pad/external
drive/components etc.) do not carry any Warranty. Marveltec will not be
held liable for any faults on these items, as they are provided as-is
from the respective manufacturer.
7 For Any laptop that is sent
in under warranty due to a fault, in the case that the same unit is no
longer available / in-stock, a credit note will be passed for the value
of the item sent in by the respected service agent to be used on a new
purchase. The Service centre credit is final, and no negotiations will
be accepted.
8 This warranty does not apply to any defect in the
goods arising from fair wear and tear, wilful damage, accident,
negligence by you or any third party, use otherwise than as recommended
by the Supplier, failure to follow the Supplier´s instructions, or any
alteration or repair carried out without the Supplier´s approval.
9
CPU Pin Damage - When pins are bent, the processor cannot be inserted
into the socket on the motherboard. The damage may be caused by
mishandling the processor, improper removal of the processor from the
shipping material, or incorrect insertion into the processor socket.
This is considered physical damage and as per industry standard is
ineligible for return (warranty void)
10 Motherboard pin damage -
Physically damaged motherboards will be denied and will be shipped back
to the buyer at their own expense. Physical damage includes chips,
burns, scratches, thermal paste in the CPU socket, bent pins, etc.
Please note that any scrapes to the metal around the screw holes caused
by over tightening of case screws is also considered physical damage so
please be careful when installing your motherboard.