1. All goods supplied by the Supplier are warranted free from defects for Return to Base 1 Year from the date of invoice, unless otherwise stated. This warranty does not affect your statutory rights as a consumer.
2 As stated above we provide Return to base warranty which means, Customers are liable for the shipping charges for returning of faulty goods. Shipping charges will not be refunded.
3 We will not accept any item that has physical damage. Physical damage is any damage that is not caused by any normal wear and tear. If we receive an item that is physically damaged, it will be returned to the buyer at their expense. Please understand that these are policies established by the manufacturer and some of the definitions below were taken directly from them:
4 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the Contact Us section of the website within 48 hours of delivery.
5 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier(Marveltec) in writing via the Contact Us section of the website, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is reported to us.
6 All Promotional items (free goods e.g. mouse/mouse pad/external drive/components etc.) do not carry any Warranty. Marveltec will not be held liable for any faults on these items, as they are provided as-is from the respective manufacturer.
7 For Any laptop that is sent in under warranty due to a fault, in the case that the same unit is no longer available / in-stock, a credit note will be passed for the value of the item sent in by the respected service agent to be used on a new purchase. The Service centre credit is final, and no negotiations will be accepted.
8 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
9 CPU Pin Damage - When pins are bent, the processor cannot be inserted into the socket on the motherboard. The damage may be caused by mishandling the processor, improper removal of the processor from the shipping material, or incorrect insertion into the processor socket. This is considered physical damage and as per industry standard is ineligible for return (warranty void)
10 Motherboard pin damage - Physically damaged motherboards will be denied and will be shipped back to the buyer at their own expense. Physical damage includes chips, burns, scratches, thermal paste in the CPU socket, bent pins, etc. Please note that any scrapes to the metal around the screw holes caused by over tightening of case screws is also considered physical damage so please be careful when installing your motherboard.