I   N   N   O   V   A   T   I   V   E       I   T       S   O   L   U   T   I   O   N   S M   A   R   V   E   L   T   E   C
SLA Option 1: (Remote Managed User Support)
Telephonic support (8 to 5 Monday to Friday) Remote Desktop support PC & Peripheral support & maintenance Microsoft software support End User Application Support PC patching/updates (incl. OS and anti-virus) Cloud backup (20GB per user) Data restore from backup Reporting facilities incl call statistics (monthly) Account Management - Monthly review meeting
From R228 per user/pm
SLA Option 2: (Remote Managed Server Support)
Telephonic support (8 to 5 Monday to Friday) Remote Desktop support Microsoft software support Server patching/updates (incl. OS and anti-virus) Scheduled maintenance runs Scheduled health monitoring Cloud backup (500GB per server) Data restore from backup Reporting facilities incl call statistics (monthly) Account Management - Monthly review meeting
From R 1114 per server/pm
Marveltec Outsourced IT Solutions or Service Level Agreements (SLA’s) Offer you an easier way to budget for your IT requirements. Depending on your unique situation we will tailor a  Managed IT Solution package to meet your needs because we understand every business is different.  Whether you require Outsourced IT Solutions for telephonic and remote support, the whole nine yards - remote and unlimited on-site support, server support or something in between we have you covered.  
SLA Option 3: (Onsite User Support)
All onsite hardware and software support needs. Includes Travel Cost within 50km radius
From R570 per onsite hour ***minimum SLA two hours per month over run hours will be billed at same rate as contract
SLA Option 4: (Onsite Server Support)
All onsite hardware and software support needs. Includes Travel Cost within 50km radius
From R741 per onsite hour ***minimum SLA two hours per month over run hours will be billed at same rate as contract
Below are some of the service options we offer as part of our Managed IT Solutions and Service Level Agreements. Need more info or want to schedule a “needs analysis” meeting with us? Contact us 
Contact us for Custom Service Level Agreements. We know every companies IT support needs are different.
Innovative IT Solutions
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